BOOKSHOPS AND BOOKSELLERS
WRO/Rosetta Publications is ready to set up a partnership with universities' book stores, retail bookstores, and wholesaler customers. Please contact the WRO's Higher Education Coordinator at 027 21 5570020, or via email at bookshops@unwro.org. All orders can be processed as soon as an extranet is in place to enable universities and colleges to order online.

Return Policy for University Book Stores, Retail Bookstore and Wholesalers
Authorization: No prior authorization is required.
Requirements: All returns must be in their original and/or unopened sealed condition. Returns will be accepted for the life of the edition and up to 180 days after declared out of print. The original invoice number on which the products were purchased and the reason for the return must accompany all returns.

Claims: Products received damaged must be reported to Rosetta Publications within 30 days of delivery.
Claims Department Phone: 027 21 5570700
Claims Department Fax: 027 86 621 9999
Email: bookshops@unwro.org

Returnable Products: Video-audio tapes, opened (broken seal) multimedia, including software in the form of diskettes, CD-ROMs, or purchases made on a nonreturnable basis are nonreturnable. Items returned damaged will not be issued credit. Customers will be notified of damaged returns and have the option of requesting that the damaged product be returned to them, at their expense.

Return Address:
World Research Organization
Returns Department
P.O. Box 1919 Cape Town
South Africa 8000

Freight Charges: Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post

Out of Print Notification: Out of Print notification for titles put out of print in the preceding month.

Customer Care Contact Information
For questions pertaining to title availability, pricing, ordering, account information, and shipping, please contact our Customer Care Department. We gladly accept orders and inquiries via phone, fax, email and regular mail.
Customer Care Phone: 027 21 5570020 or
Customer Care Fax: 027 86 6219999
Email: orders@unwro.org

Mailing Address:
World Research Organization / Rosetta Publications
Customer Care
P. O. Box 1919 Cape Town
South Africa 8000

Sales Contact Information
For information about WRO titles, please contact:
Dr. Antonio De Capriani
Director - Editorial Office
P.o. Box 1919
South Africa 8000
Phone: 027 21 5570020 / 021 5570700
Fax: 027 86 621 9999
antonio.decapriani@unwro.org